We take pride in our experienced, professional team. Our reporters, many of whom have been with Jensen Reporting for more than a decade, are each certified shorthand reporters and many hold additional certifications for advanced achievement. Additionally, our dedicated support staff will do everything they can to make your experience with us positive. Consistent professionalism and excellence are what you can expect from Jensen at all times.

Credentials
• CSR – Certified Shorthand Reporter
• RPR – Registered Professional Reporter
• RMR – Registered Merit Reporter
• RDR – Registered Diplomate Reporter
• CRR – Certified Realtime Reporter
• CLR – Certified LiveNote Reporter
• CLT – Certified LiveNote Trainer
• CLP – Certified LiveNote Partner
• RSA – Realtime Systems Administrator
• CLVS – Certified Legal Video Specialist
• CME – Certified Multimedia Expert

Professional associations
• National Court Reporters Association
• Illinois Court Reporters Association
• Society for the Technological Advancement of Reporters
• Women’s Business Enterprise
• National Association of Professional and Executive Women

Core values
• We work hard
• We work smart
• We work with integrity
• We are here to serve
• We are honest and fair
• We are a family
• We have fun
• We are enthusiastic
• We show respect
• We are accountable

President

Rhonda founded Jensen Reporting in 1986. Through dedication and adherence to a strong work ethic, she has grown the business from a one-person shop into a worldwide court reporting agency. Ensuring her clients receive superior service is her top priority. Having been a reporter for more than two decades, her wealth of litigation support experience gives her an edge in fulfilling the varied needs of her clients. A people pleaser by nature, she has a “nothing is impossible” attitude.

Rhonda belongs to National Court Reporters Association, Illinois Court Reporters Association, and Society for the Technological Advancement of Reporting. Since graduating from MacCormac College, Rhonda has gone on to achieve the highest certification attainable for court reporting – Registered Diplomate Reporter. She firmly believes in staying at the top of her profession. Additionally, she has achieved status as a Certified Realtime Reporter and Certified LiveNote Reporter. Rhonda is also a member of Women’s Business Enterprise and National Association of Professional and Executive Women.

When not living and breathing Jensen Reporting, Rhonda enjoys spending time with her family, attending Boot Camp workout classes and scrapbooking. She enjoys reading and her favorite board game is Scrabble.

Director of Operations

Traci Sanfratello joined Jensen Reporting in 1992. She has extensive experience providing administrative support and records management. Currently, Traci manages the company’s day-to-day operations.

Traci’s primary expertise is accounting support and human resources, and she enjoys managing and cultivating the interpersonal relationships within the office. By attending seminars and conferences throughout the year, she continues to expand on her skills. She takes great pride in her work, and her main goal is maintaining a high standard in customer service.

In her free time, Traci enjoys spending time with her family, including her four children and numerous nieces and nephews. When she isn’t with her family, she enjoys spending time with friends, hiking, exercising and reading. She likes to laugh and loves to be around others with a good sense of humor.

Director of Client/Reporter Relations

Michelle joined Jensen Reporting in 2002 after completing the court reporting program at MacCormac College. More than 10 years of prior customer service experience prepared Michelle for her position in the Scheduling Department. In her five years in this role, she developed her customer service and organizational skills further by assisting clients with their litigation support needs and managing reporter relations.

In 2008 Michelle was given the opportunity to develop the new position of Client/Reporter Relations. She handles the reporter internship program, along with the recruiting and hiring of reporters. Michelle is a Certified LiveNote Trainer which enables her to assist clients and reporters with realtime software.

Michelle also enjoys spending time with family and friends, reading and walking with her dog.

Scheduling Coordinator/Videographer

After attending the court reporting program at Career Colleges of Chicago, Kelly joined the staff of Jensen Reporting in 2003. Her willingness to assist other departments has enabled her to become familiar with many facets of the office operation. Her enthusiastic customer service skills brought her to the Scheduling Department where she has worked since 2008. The fast pace of this department fits her outgoing personality well. Kelly is also a Certified Legal Video Specialist and a Certified Multimedia Expert.

When she’s not working, Kelly is with her family and friends. She is a loyal Chicago White Sox fan and can be found at many games during the season.

Production Manager

Jessica Sullivan joined Jensen Reporting in 1994. She’s had the unique opportunity of developing her skills from the ground up, moving into many different departments as the company has grown.

While Jessica assists with all of the day-to-day needs of the company, she could best be described as the Project Manager. She is very hands-on and enjoys the challenge of each new project. She believes that working as a team and superior customer service form the backbone of all good companies.

Jessica is a very family-oriented person and when not at work with her Jensen family, she loves spending time with her husband and four children. She relishes every opportunity to scrapbook and preserve cherished family memories.

Scheduling Coordinator/Client Care Specialist

Corrine Shilney started her career with Jensen Reporting in 1996. Growing with the company over the years she was able to learn many different areas of the business. In 2001, she began working in the Scheduling Department where her outstanding customer service skills make her a great fit. Corrine enjoys working with our clients on a daily basis and building on those relationships.

Spending time with family is Corrine’s favorite pastime. When she is not with her Jensen family, she enjoys road trips, charity work and nature.

Production Specialist

Pam joined Jensen Reporting in 1997, and quickly found her niche in the Production Department where deadlines must be met with efficiency. Being task-oriented, she is able to diligently handle the process of getting transcripts from reporters to attorneys in a timely manner.

Pam occupies her free time with hiking, biking, swimming and many other outdoor activities. Ever the adventurer, she and her husband travel extensively. Her love of reading is well-known around the office, and she is rarely seen during her lunch break without a book.

Production Manager

Prior to becoming an office staff member, Allison spent six years working as a court reporter. She maintains her license and is always ready to run out the door to help a client with a last-minute assignment if needed. Allison began her career with Jensen Reporting in 1994. Her knowledge and experience as a court reporter enable her to handle questions and solve problems with ease. Willing to assist clients and fellow coworkers, her positive attitude and professionalism are always on display.

When she isn’t in the office, Allison enjoys spending time with her family, playing volleyball, exercising and visiting Walt Disney World in Florida.

Account Specialist

Tonia joined Jensen Reporting in 2008, bringing more than five years of litigation support experience with her. Her well-rounded background and positive attitude enable her to support Jensen in many roles. She enjoys interacting with clients and firmly believes that building those relationships is the key to success. Tonia is also a Certified Multimedia Expert.

Tonia’s free time is spent with her husband and family. She also enjoys spending time outdoors, gardening and taking long walks.

Director of Case Management

Lisa Venturini has been with Jensen Reporting since 1998. With more than 10 years of experience as a certified court reporter, she has vast industry knowledge that positions her to effectively address the needs of Jensen’s client base. Her commitment to the quality of our product and personal attention to our clients has contributed to the company’s reputation as a leading litigation support provider.

Lisa enjoys time with her family and friends as well as reading, running and biking. During the summer she spends many of her weekends boating and skiing at her family’s vacation home.

Production Specialist/Videographer

Laura joined Jensen Reporting in 2009. More than five years of experience working in the legal field, including as a paralegal, has enabled her to be a versatile member of the team. She is willing to assist wherever needed and does so with a positive attitude. Laura’s attention to detail led her to a position in the Production Department.

When she is not working, Laura enjoys spending time with her family and watching movies.

Production Specialist

New to the world of court reporting and litigation support, Drew joined the Jensen team in 2010. His enthusiastic spirit and technical savvy make him a great addition to our staff. While he is learning the operational side of the business, he is also studying to become a court reporter. He is currently working in the Production Department which will help to shape his knowledge of the field.

In his off-hours, Drew upholds a strict fitness regimen and stays active with his friends. He enjoys motorcycling trips with his father, jamming on his ukulele, and drinking coffee. Drew is also fluent in Italian, after living in Milan with his family for nine years.

Senior Project Manager

Marc Lipsky joined Jensen Reporting in 2011 as Senior Project Manager and brings with him more than 20 years of experience in business operations and project-product management. Before joining Jensen, Marc served as Director of ESI services for an E-Discovery forensics and data processing company and is LexisNexis certified as an electronic discovery administrator and processor. Prior to this, Marc was the Director of Operations & Business Development for a national court reporting firm and held positions in both a sales and management capacity in the industrial supply arena.

With his strong sales and operations background and proven track record of success, Marc provides a unique combination of skills for our clients. He believes that focus, attention to detail, and teamwork are the building blocks of a cohesive, well-run company; and his "go that extra mile" attitude serves our clients well.

Outside of Jensen, Marc enjoys spending time with his wife and two children.

Production Specialist

Alex joined Jensen Reporting in 2011. She credits her cousin for introducing her to the court reporting world. Currently attending MacCormac College, Alex has discovered that her excellent writing and grammar skills apply wonderfully to the court reporting major. She is looking forward to her career as a future court reporter and is thrilled to be gaining experience and knowledge "behind the scenes." Her ability to adapt to new concepts quickly and her attention to detail have made her a great addition to the Production Department.

In her free time, Alex enjoys being creative in many aspects, including writing and photography. She strongly values and enjoys spending time with her family, loves animals, exercising, being outdoors, and concert-going.

Production Specialist

Inspired by his court reporter mom, Jake is currently attending MacCormac College. He is thrilled to be pursuing his dream of becoming a court reporter and to be working for Jensen Reporting during his schooling. He joined our team in 2011 and works in the Production Department where his ability to work in a fast-paced environment makes him a good fit.

In his off-hours Jake enjoys running, swimming and being artistic. Spending time with his family is also a priority.

Video Department Manager

Justin joined the Jensen team in 2011. He has a Bachelor's in Communications from West Liberty University emphasizing television and radio production, and he brings with him nearly a decade of experience in legal video and litigation technology. His professional focus is on creating a quality product by using the latest technologies to exceed our clients' expectations. With the addition of Justin, Jensen Reporting now offers a full-service, in-house legal video department including video editing and synchronizing transcripts to video.

When he's not surrounded by technology, Justin prefers to be surrounded by nature, spending his spare time hiking, camping, and biking.

Production Specialist

Melissa has been with Jensen Reporting since early 2011. After high school Melissa was undecided on which direction to go on her educational path and credits her mom with introducing her to the reporting field. This choice has proven to be an excellent fit for her as she nears the end of her schooling and prepares for certification exams. She is happy to be working for Jensen and learning the operations aspect of the job and knows this experience will ultimately help her to succeed as a reporter.

In her free time Melissa enjoys being with family and friends. Her other outside interests include traveling, reading and taking walks with her dog.

Billing Specialist

Marissa joined the Jensen Reporting team in 2011. She possesses more than 11 years of court reporting agency experience, most recently as a billing supervisor. With her industry experience and client-first mentality, she is a great fit for the billing department at Jensen. Her clients understand that their needs come first with her, and as a result she has built and maintained a high level of satisfaction.

In her off-hours, Marissa enjoys staying active by bowling, playing tennis, softball and basketball. She is also an avid concert-goer and loyal fan of her favorite Chicago sports teams.

Account Specialist

Prior to joining Jensen Reporting in 2011, Frank spent 10 years in the real estate industry and remains a real estate broker. Additionally, his love for criminal justice and the law prompted his attainment of a Bachelor's Degree in Criminal/Social Justice. This led him to spend several years working for a police department. Following his B.A., Frank went on to achieve a Master's Degree in Organizational Leadership. His passion for the law, and strong people skills eventually brought him to Jensen which serves him well in his new role of Production Specialist.

After business hours, Frank enjoys going to the gym, watching movies, and being a library trustee in his hometown. He and his future wife are currently planning their wedding.

Receptionist

Kelli joined the Jensen team in 2011. She completed the court reporting program at South Suburban College and is currently working on attaining her RPR license. She started her career in the court reporting field as a proofreader and then ultimately worked in various roles for court reporting agencies. This enabled her to develop her strong communication and customer service skills over the years. With that experience, plus her infectious positive energy, she is a welcome addition to the office staff.

In her free time, Kelli enjoys spending time with her family.

Production Specialist

Michael has been with the production department at Jensen Reporting since late 2011. After high school Michael attended a local community college before deciding to transfer to a court reporting program. He is nearing the end of the program and is eager to become part of the reporting team here at Jensen. In the meantime, he is happy to have the opportunity to work for Jensen to learn the operational side of the field.

When he's not working or honing his court reporting skills, you can find Michael all over Chicago and the Midwest performing at different venues almost every weekend. He's been very active in music since the age of 9 and continues studying music as a hobby.

Videographer

Nick joined the Jensen Reporting team as a Legal Video Specialist in 2011. He first became interested in video production learning from his father who worked at a television station in western Pennsylvania. Nick's professional ethos is one of customer service and with his strong work ethic and strive for perfection you can expect the best quality product.

When he's not working behind a camera, Nick enjoys cooking, fishing, camping, and playing video games with his friends.

Production Specialist

Mary joined Jensen Reporting in 2011. Prior to returning to her hometown of Chicago recently, Mary spent several years in Los Angeles working in the media industry. She holds both a Bachelor of Arts degree in Theatre from Purdue University and a Master of Arts Management degree from Columbia College in Chicago. Mary's cousin, Laura, also works for Jensen and encouraged her to join the team. She knew that Mary's positive attitude and ability to work well under pressure were attributes that would make her a great fit for the production department.

When she isn't working, Mary enjoys spending time with family and friends, reading, and traveling. The beach is a favorite destination of hers. She loves new experiences and with her positive spirit, she is able to enjoy herself wherever she goes.